Dear Sir Myself Nawnee Mishra accn hlder in ICICI Bank Panki Kanpr branch I wan grap yr

Dear Sir Myself Nawneet Mishra account holder in ICICI Bank Panki Kanpur branch. I want to grap your attention to my money re-fund problem. Sir, On 8/1/19 in did transaction from BOB ATM [Shivrajpur] branch.During withdrawal process the server was down and I have not entered any amount both time but still I recived debit report of 2 transaction 10000Rup each and the ATM machine did not dispensed the cash. I have complain to the customer care immediately about this & have also reported to the consumer helpline number. as I have not received my money back till date. I want solution what can i do. in this matter 2 month complete and BOB reply transaction successful . But i have not receive money from ATM.